Serving Port St Lucie, Palm City, Stuart, Jensen Beach and Surrounding Areas
Professional cleaning service you can count on
Residential | Office
Serving Port St Lucie, Palm City, Jensen Beach , Stuart and Surrounding Areas
Our services
What we offer
What customers say about us
Real reviews from real people
FAQ
Services We DO NOT offer
The safety of our cleaners and your valuables are our number one concern.
- Our cleaners do not climb higher than a 3-step ladder
- We do not move or touch firearms. If you own firearms, please move to an area you do not want cleaned and/or locked up.
- We do not move items weighing more than 25lbs or any large furniture. We will clean around these items without moving it.
- We do not clean electronics except for dust them
- We do not clean animal/human feces, urine, vomit, blood or other similar biohazard materials
- We do not clean inside of curios/ Chine cabinets
- We do not Dishwashing (if there are dishes in the sink, we will work around them to clean the sink)
- We do not heavy scrubbing of walls
- We do not clean fragile and delicate light fixtures or chandeliers
- We do not wet wipe mini or vertical blinds
- We do not organize clutter surfaces
- We do not wash or fold laundry
How to prepare your house? (Decluttering)
Five Stars House Cleaning, LLC asks that you declutter your home prior to our cleaners showing up. Simply clear away the clutter (this includes papers, clothing, toys, and other miscellaneous items) Our cleaners do not clean under clutter or do organization. We do not do laundry or folding.
Office – Our cleaners will not touch paperwork on top of any desk or work surface and therefore will not clean under it (unless it’s neatly stacked/organized).
24-Hour Guarantee
Since cleaning is a very personal and human service, we realize that occasionally an area may not be cleaned to your satisfaction. Five Stars House Cleaning, LLC will happily re-clean any area that you are not satisfied with. Contact us at (772) 521-3374 within 24 hours and we will schedule a time to come re-clean the impacted area. We will make every effort to re-schedule the cleaning within 24-hours of our conversation. If it’s convenient for you.
Five Stars House Cleaning, LLC no refunds, after a cleaning service is completed, which is why we offer the 24-hours re-clean option to make it right.
Photography/Video
Five Stars House Cleaning LLC reserves the right to take before and after photos or videos during a job for quality, training and promotional purposes. Five Stars House Cleaning, LLC will never retain or use photos containing personal or self-identifying information or subject matter.
Scheduling and Arrival Windows (ETA)
Deep Cleanings we usually prefer to schedule in the afternoon, since they tend to take more time, this way, the team can work calmly and make sure everything is thoroughly cleaned without any rush.
Standard Cleanings are scheduled on a recurring basis when you book after the Initial Deep cleaning. You can choose between weekly, every other week or monthly (every 4 weeks) and let us know in advance any time preference Morning or Afternoons from (8AM until 6PM).
Our cleaner(s) make every effort to be at your home Whitin their arrival window. As the day goes on, unexpected delays can happen like traffic or previous cleaning taking longer than expected. In that case, If the team is running behind or ahead of the schedule for any reason, someone will contact you to make sure the change time is still convenient for you.
Our arrival windows are 2 hours blocks. For example, if you select the 8AM-10AM arrival window, our cleaner(s) will get to your home anywhere between 8AM and 10AM. This does not mean our cleaners will leave your house at 10AM.
We make every effort to have the same cleaner (s) clean your home on a regular basis. However, this is not guaranteed. Due to vacation, personal day, illness or departure from the company, cleaner(s) may be switched. When that happens, we make sure the cleaners are informed about your home and preferences.
Why choose us?
We are the cleaner and trustful choice. We strive to understand exactly what our clients want, do our utmost to provide the right solution. Our Clients enjoy consistent quality cleaning services.
Our mission is to built a strong long term relationship with our clients, working together as a team to meet their needs, acting with honestly, integrity and professionalism.
Are you Licensed and Insured?
Yes, we are licensed and insured cleaning service registered by the State of Florida. We will send team of 2 or 3 cleaners. They will arrive wearing our uniform for visual identification.
What if the Cleaner broke something?
Our cleaners are always very careful and trained to respect your home and everything inside your home. We understand that accidents can happen.
If an accident happens in your house, our cleaners are trained to call the office, and we will alert you right away to discuss options for repair or replacement.
We are not responsible to fix or replace any wear and tear expected to occur by use, time or lack of regular home maintenance, for example any blinds, plantation shutters, light fixtures, any wall decor, shelves, frames not well secure attached.
If you have something with sentimental value or any personal belongs you don’t want the cleaners touch or clean, or any already broken, scratched or stained, please inform us in advance.
What about pets?
We understand that your pets are part of your family, and we will treat all animals with love and respect. If your pet(s) is people-aggressive though, we ask that you please secure your pet(s) in a comfortable area for their safety as well as our cleaner’s safety such as crate, kennel, a specific room that we will not clean.
What about Cleaning Supplies?
We will bring our cleaning supplies and equipment needed to clean your home. We only kindly request paper towel roll and couple kitchen size trash bags. If you would like us to use a specific cleaner, we ask that you inform us when you book and leave it out in plain sight, such as kitchen counter or in a specific location by where the cleaner is to be used, also any delicate material that needs special attention.
If you choose to provide your vacuum cleaner or any other cleaning equipment, we won’t be responsible to replace or fix it for any reason.
Extras Services
We also offer extras services add at small cost:
- Inside oven (single or double)
- Inside Fridge (full or empty)
- Inside Cabinets (empty)
- Inside windows (safety reachable)
- Top of kitchen cabinets ( safety reachable)
- Patio (furniture – vacuum – mop – fans – gourmet kitchen)
- Garage (vacuum/mop)
Patios, Porch or decks or Garage need a prior evaluation .
If you need add a service or change or request anything that’s not included on your maintenance routine, please text 772-521-3374 to let the office know in advance.
Service Agreement and Cancelation Police
If you need to cancel or re-schedule your booked cleaning that affect your weekly, biweekly or monthly service, please let us know at least 48 hours’ notice. Failure to provide advanced notice will result in a $60 to $90 rescheduling fee depending on number of cleaners designed to your house.
If you cancel less than 24hours or Same day there will be a fee up to 100% of your booking total. This would include if our cleaners show up to your house and there is no key or code to get inside and are unable to enter the home for any reason for example: no running water or electricity and unfinished repairs, painters, and other contractors that still working during our booking service time.
Move in/out services, please make sure the water and power will be working on the cleaning day and the property completely empty.
We reserve the right to charge additional fee to the final price, if the cleaning is considered heavy or inappropriate to the description of the home submitted on the quote visit. If a situation like this arises, we will contact you and inform you of additional costs accordingly before proceeding with the work.
What if I’m not able to stay at home during the cleaning?
Access to your home is vital for our services. If you live in gated community, please let the security guard aware about our arrival or provide a gate code.
If your home has a keypad code on the door or to enter through an attached garage, inform us with the code or you can provide a spare key for us to safely keep for future maintenance cleanings, call the office and we will find a solution to better fit your needs.
If our cleaners arrive at your house and have no way to get inside, there will be a cancellation fee charged.
Payments and Gratuity
Payments are due on the cleaning day. We accept Zelle and if is Cash or Check payable to: Five Stars House Cleaning, LLC please placed inside sealed envelope and leave on the kitchen counter for the team. In certain cases, a Deposit fee may be required to secure the booking.
Five Stars House Cleaning, LLC never requires or expects a tip. However, if you feel your cleaner(s) went above and beyond and would you like to thank them with a tip can be included on your payment or give cash direct to cleaners
Holiday Closures
If you have special occasions, please contact us as soon as possible to ensure priority scheduling (maintenance clients).
If your regularly scheduled day falls on a Holiday, please contact us to make alternate scheduling arrangements.
- July 4th
- Thanksgiving Day
- Christmas Eve Day
- Christmas Day
- Winter Vacation Break (week from Christmas Eve until first Sunday of January-dates may vary)
- New Years
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About us
meet the owner
We are residential and office cleaning business locate in Port St. Lucie, Florida since 2014. The owner Kelly Sato Miranda has built a reputation at Treasure Coast Area delivering high quality cleaning services for all of her clients.
Every mom likes to keep a clean and organized house, but more and more, they can’t find time for it. Kelly wanted to do something about that – so she started a cleaning business to help busy families to keep their homes smell fresh and clean.
In the beginning, Kelly started to work for a Hotel Resort in MA, where she learned how to clean five star hotel rooms and upscale homes. After years of experience, she finally decided to open her own cleaning business.
Always humble and hard working, a little by little, she built the cleaning company based in the friendship, respect and trust with her clients. She makes sure all the cleaners are well trained to do an exceptional cleaning in every house, paying attention to detail. The teams of 2 or 3 girls will make your house sparking clean, they are fast and efficient to perform the clients cleaning requests with five star quality service.
